Let’s Meet Your Challenge Together
ACEteK has a unique industry-leading support program offered to educate and assist users of SAP Business One. It allows customers to take full advantage of all SAP Business One functionality and maintain long-term value.
Your partnership with ACEteK does not end at the implementation phase – we are here long-term to maximize the value of SAP Business One and support your investment. The support program goes above and beyond what you would typically find from other consulting firms. This program provides dedicated customer management, support, and other customer programs to ensure your current and future employees learn the application quickly and become self-sufficient.
Post-Go-Live, we provide world-class on-demand support for clients through the mail, phone, or ticket based on the support plan they opt for. Our skilled team of support executives will assist you with upgrades and implementation issues and other issue resolution. We will constantly keep on finding new ways in which our solution can continue to add value to your business, thereby enhancing the performance of your SAP Business One system.
Customer Care Support Program
We have an industry-leading support program. This flagship program enables us to provide the most value for SAP Business One customers every day and is one reason for our high customer engagement and retention rates.
Your partnership with ACEteK doesn’t end after the implementation—that’s merely the beginning of your journey into discovering everything that’s possible with SAP Business One. Because we want our customers to see the value of this technology and get the most out of their investment, we offer support long after go-live.
Service Level Agreement
We provide outstanding post go-live support when needed to all our customers with a dedicated support team. Our service level agreement- SLA covers the following areas based on the customers needs:
- User Management & License Management
- Backup & Restore Activities
- Upgrade & Patch Implementation
- Print Management & Document Layout Design
- Query Development
- Remote Administration SAP Application or OS
- End user support ( How To ) based on SAP Business One Standard functionality
- Remote Administration – Database – Remote Consultation – Remote/On-Site Upgrade
- Training for third-party add-on solution- Remote Support for third-party add-on solution
See how Customers are Succeeding
Read and hear more about the value that customers have seen